Legal
Terms of service and sale
Free has limited usage and no payment. Pro, Max and Team are subscriptions charged through Stripe at the price shown for your currency; Team starts with a 14-day trial, and a year costs twelve months less 20%. Agent providers bill their own usage.
Service and acceptance
These terms form the agreement between you and Intrudr, Paris, France, for Murmell. They apply to consumers and businesses. Mandatory consumer rights remain applicable.
Plans and payment
Free has limited usage, 2 Canvases and 5 agents at once and 1 GB of storage, with no payment. Pro includes usage for full-time work, 3 Canvases and 10 agents at once and 10 GB of storage. Max includes two and a half times Pro’s usage, 5 Canvases and 20 agents at once and 30 GB. A Team is bought per seat, from 2 to 150 seats: usage is shared across the company’s seats, each person has 3 Canvases and 10 agents at once and each seat 20 GB; a Premium seat, given by a Team admin, brings four times Pro’s usage, 5 Canvases, 20 agents and 50 GB. Included usage is a weekly allowance measured while your agents work; sleeping Canvases consume none. When it is used, Murmell warns, blocks new work, freezes active Canvases and stops them until the allowance renews or the plan changes. Storage includes workspace files, dependencies and the persistent home; reaching a limit blocks new writes until space is freed or the plan changes, and a downgrade never deletes existing files.
Pro, Max and Team are charged through Stripe at the monthly or annual price displayed for your currency at checkout, including displayed taxes. Pro and Max are charged immediately. A Team starts with a 14-day free trial; a card is required, and unless the Team is cancelled before the trial ends, its seats are charged when it ends. Seats are changed in Murmell, with Stripe’s prorated amount shown before you confirm. Annual subscriptions cost twelve months less 20% and are charged for a full year in advance. Each subscription renews automatically at its interval until cancelled. The usage of connected agent providers (Anthropic, OpenAI and others) is billed by them under their own terms, not by Murmell. While places remain, the first 100 Pro or Max subscribers get their first Pro month back as Claude usage inside Murmell, up to $25, and $25 on Max; the credit is removed if that payment is refunded or disputed.
You can cancel from account settings, or from Trust for a Team, before the next charge; the plan stays until the end of the paid period. Deleting your account cancels your own subscription first, and the buyer of a live Team cancels it before deleting their account. For a withdrawal request, contact hello@murmell.com. Starting the service immediately does not remove mandatory rights unless the legal conditions are met.
Your work and connected services
Your code and output remain yours. You grant Intrudr only the limited permission needed to store, process, back up, and transmit them to operate Murmell. Connected agent vendors and code hosts keep their own terms and billing.
Acceptable use
You must have rights to the code and credentials you use. Do not use Murmell for attacks, malware, mining, unlawful access, public hosting, or evading third-party limits. You are responsible for agent instructions and invited collaborators.
Availability, suspension, and liability
Murmell is an early service without an uptime guarantee. Intrudr may suspend unsafe, unlawful, abusive, or unpaid use. To the extent allowed by law, Intrudr is not liable for indirect loss, lost profits, or failures of third-party services. Nothing excludes mandatory liability or remedies.
Ending the service
You can cancel or delete your account in account settings. Minimal billing and acceptance records may be retained as legal or accounting evidence. See the Privacy notice and Legal notice.